Refund policy

🇦🇺 Returns & Refunds Policy – Australia

Returns

We want you to be confident in your purchase. If you change your mind, you may request a return within 15 days of receiving your order, subject to the conditions below.

To be eligible for a return:

  • The item must be unused, uninstalled, and in original condition

  • It must be returned in the original packaging

  • Proof of purchase is required

To initiate a return, please contact us first at:
📧 info@crownz.com.au

Please do not return items without receiving return instructions from us first.

Refunds

Once your return is received and inspected, we will notify you via email of the outcome.

If approved:

  • Refunds will be processed back to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider

Refunds will be issued for the purchase price only.
Original shipping costs are non-refundable.

Partial Refunds (if applicable)

Partial refunds may be granted where:

  • Items are returned with damaged packaging

  • Items show signs of use or installation

  • Items are missing components not due to our error

  • Returns are requested outside the 15-day period

Each return is assessed individually.

Exchanges

We only offer exchanges for items that are faulty, damaged in transit, or incorrectly supplied.

If you believe your item is faulty, please email info@crownz.com.au with:

  • Your order number

  • Photos or videos showing the issue

  • A brief description of the fault

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

  • A replacement or refund for a major failure

  • Compensation for any other reasonably foreseeable loss or damage

  • Repairs or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure

This policy does not limit or replace your rights under Australian Consumer Law.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is faulty or supplied incorrectly

  • We recommend using a tracked shipping service

  • Crownz Pty Ltd is not responsible for items lost in transit during return shipping

Sale Items

Sale or clearance items are not eligible for refunds unless required by Australian Consumer Law.