Terms of service
OVERVIEW
Welcome to Crownz Pool Store. The terms “we”, “us” and “our” refer to Crownz Pty Ltd trading as Crownz Pool Store.
Crownz Pool Store operates this website and online store, including all related information, content, features, tools, products and services (the Services) provided to you, the customer.
Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services to you.
By visiting our site and/or purchasing something from us, you agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein, including our Privacy Policy.
If you do not agree to these Terms, you must not access or use our Services.
SECTION 1 – ELIGIBILITY & ACCOUNT ACCESS
By agreeing to these Terms, you represent that you are at least 18 years of age or the age of majority in your state or territory of residence.
You may be required to provide accurate, current and complete information including your email address, billing, payment and shipping details. You agree to keep this information up to date.
You are responsible for maintaining the confidentiality of your account and for all activities that occur under your account.
SECTION 2 – PRODUCTS & DESCRIPTIONS
We make every effort to ensure product descriptions, images and specifications are accurate. However, we do not guarantee that product colours, appearance or dimensions displayed on your device will be exact.
All product descriptions and prices are subject to change without notice.
We reserve the right to limit or discontinue products at any time.
SECTION 3 – ORDERS & ACCEPTANCE
Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order at our discretion.
An order is not accepted until payment has been received and we issue an order confirmation.
Once an order is accepted, it may not be cancelled except as required under Australian Consumer Law.
SECTION 4 – PRICING, TAXES & PAYMENT
All prices are displayed in Australian Dollars (AUD) unless stated otherwise and include GST where applicable.
Shipping costs are calculated at checkout and shown separately.
We accept payment methods as displayed at checkout. You agree that you are authorised to use the payment method provided.
SECTION 5 – SHIPPING & DELIVERY
Delivery times are estimates only and are not guaranteed.
Risk in goods passes to you once the goods are delivered to the address provided in your order.
We are not responsible for delays caused by carriers, customs, or events outside our control.
SECTION 6 – RETURNS & REFUNDS (AUSTRALIAN CONSUMER LAW)
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
You are entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Our full Refund Policy is available at:
👉 [INSERT REFUND POLICY LINK]
SECTION 7 – INTELLECTUAL PROPERTY
All content on this website, including text, images, logos and trademarks, is owned by or licensed to Crownz Pool Store and is protected under Australian and international intellectual property laws.
You may not reproduce, distribute or exploit any content without our prior written consent.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, accuracy or practices of those sites.
Accessing third-party websites is at your own risk.
SECTION 9 – SHOPIFY PLATFORM
Our store is hosted by Shopify Inc. Shopify provides the online e-commerce platform but is not responsible for sales, transactions or customer service relating to Crownz Pool Store.
SECTION 10 – PRIVACY
Your personal information is handled in accordance with our Privacy Policy and Shopify’s Privacy Policy.
SECTION 11 – FEEDBACK
By submitting feedback, reviews or suggestions, you grant us a non-exclusive, royalty-free licence to use that content for business and marketing purposes.
SECTION 12 – ERRORS & OMISSIONS
We reserve the right to correct errors, inaccuracies or omissions at any time without prior notice.
SECTION 13 – PROHIBITED USE
You agree not to misuse the Services, including but not limited to unlawful conduct, infringement of intellectual property, or interference with website functionality.
SECTION 14 – TERMINATION
We may suspend or terminate access to the Services at our discretion if these Terms are breached.
SECTION 15 – DISCLAIMER (AU-SAFE VERSION)
To the extent permitted by law, all products and services are provided “as is” and “as available”.
Nothing in these Terms excludes, restricts or modifies any rights you have under Australian Consumer Law.
SECTION 16 – LIMITATION OF LIABILITY
To the extent permitted by law, our liability is limited to the cost of replacing the goods or supplying equivalent goods.
This clause does not apply where liability cannot be limited under Australian Consumer Law.
SECTION 17 – INDEMNITY
You agree to indemnify Crownz Pool Store against losses arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision is unenforceable, the remaining provisions remain in effect.
SECTION 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Crownz Pool Store.
SECTION 20 – ASSIGNMENT
We may assign these Terms without notice. You may not assign your rights without our consent.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia, and the courts of that jurisdiction.
SECTION 22 – CHANGES TO TERMS
We may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.
SECTION 23 – CONTACT DETAILS
Crownz Pty Ltd
Trading as Crownz Pool Store
📧 Info@crownz.com.au
Business details available upon request.