Frequently asked questions

Quick answers to the questions we get most often. If yours isn't here, get in touch.

Shipping

How fast do you ship?
Orders placed before 12pm AEST ship same business day. Metro deliveries typically arrive within 1–3 business days. Regional within 3–5.

How much does shipping cost?
Free Australia-wide shipping on orders over $500. Below that, shipping is calculated at checkout based on weight and destination.

Do you ship internationally?
No — we are Australia's exclusive distributor and ship within Australia only.

Where do you ship from?
Raby, NSW.

Returns and money-back guarantee

What's the 14-day money-back guarantee?
You can return any pool vacuum within 14 days of delivery for a full refund — no restocking fee, no questions. The unit must come back in working condition with all included accessories. Contact us first to arrange the return.

Can I return a debris bag?
Unused, unopened debris bags can be returned within 14 days. Used or opened bags can't be returned for hygiene reasons.

Who pays return shipping?
If the unit is faulty or you received the wrong product, we cover return shipping. If you've simply changed your mind during the 14-day window, you cover return shipping.

Warranty

What's the warranty period?
1 year on the complete unit — vacuum, motor, and battery. As the exclusive Australian distributor, all warranty claims are handled by us locally.

How do I claim warranty?
Email us with your order number, a description of the issue, and a short video if possible. We'll triage and either ship a replacement, send a part, or arrange a return for repair.

Product questions

What's the difference between The Bottom Feeder and The Shrimp KIT?
The Bottom Feeder is 8.2 kg with slightly more onboard motor torque. The Shrimp is the lighter portable option at 6.3 kg, ideal for high-volume residential routes. Both run the same 1.5-hour LiFePO₄ battery.

Which debris bag should I buy?
A lower micron number means a tighter mesh. For everyday weekly servicing, the 100 micron is the standard. For algae blooms and fine sediment, step down to the 80 micron, 57 micron or the finest in the range, the 40 micron extra-long. For heavy leaf-fall, use the 140 micron, the 180 micron for maximum flow, or the 3 mm heavy-duty leaf bag for storm clean-ups. See the full Debris Bags collection.

Will these bags fit a cleaner that isn't The Bottom Feeder?
Often, yes. They're the 13" spa-width drawcord size, which also fits the BWT PK Turbo and selected Kokido Vektro-style drawcord cleaners. BWT F1 Turbo uses a Click N' Lock attachment, so send us your model first and we'll confirm before you buy. They don't fit the larger 15" machines such as Hammerhead, Riptide or Power Vac. Measure the opening of your current bag, or send us your make and model and we'll confirm. Full detail in the bag fitment guide.

Are spare batteries available?
Yes — both as standalone purchases and as part of multi-battery rotation packages. Contact us for current pricing.

Payment

What payment methods do you accept?
All major credit cards via Shopify Payments, plus PayPal, Apple Pay, Google Pay, and Afterpay.